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airline reservation agent job description resume

08 Aralık 2020 - 1 kez okunmuş
Ana Sayfa » Genel»airline reservation agent job description resume
airline reservation agent job description resume

In this position, you … View All Agent Resumes Use our Career Test Report to get your career on track and keep it there. Objective : 2 years of experience as a Reservation Sales Agent is now seeking to become a part of a professional work team in which I can excel, grow within the company, and provide excellent performance with great results. Assisting customers to determine customer needs, present information, or explain available services. Process all reservation requests, changes and cancellations received via phone, fax, email, internally and third parties, Denoted special needs to ensure a smooth registration upon arrival at the front desk. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Process guest reservations and up sell rooms. Confer with customers to determine their service requirements and travel preferences. Focus on the content of your resume, using our airline customer service agent resume sample as a guide. Assist customers via telephone with selection and reservation of the optimal vehicle for their needs. Reservation Agents are responsbile for processing travel and accommodation arrangements. Reservation Sales Agent Job Description Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. Update and maintain the Aleph database containing customer profiles. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. Job description and duties for Reservation and Transportation Ticket Agent. Close all calls by utilizing techniques provided in company training. Answer telephone inquiries to book reservations on multiple airlines. Reservation Sales Agent Resume. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. © 2020, Bold Limited. Knows the selling status, rates, and benefits of all packages plans. Document all customer comments or concerns to the service manager for follow-up. Coordinate all reservations, and guest services between Sales and Operations Department. Ensure all clients' info is accurate and updated. Also Reservation and Transportation Ticket Agent Jobs. Familiarity and, with assistance, capable of operating applicable automated airline reservation … Responsible for meeting a monthly revenue goal. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Assisting customers in obtaining reservations to desired locations around the country in various contracted location. Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner, Analyzed data to determine availability and rates, Entered reservations into the property management system both completely and accurately, Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals, Produced and sent letters of confirmation and other well-written correspondence, Obtained and transmitted accurate information for each reservation, Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort, Sold, made and processed gift certificates. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Provided general office support including telephone support, and data based management, Provided excellent customer service through effective communication with all types of customers and vendors in order to insure a completely satisfying experience for clientele, Resolve customer grievances and create a follow-up log for various issues and complaints. Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for 4 properties. Submit reservation requests received via telephone and email into Aleph Reservation system. Handle all reservations aspects of a group, room block monitoring, rooming lists, reporting pick up. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Creates and maintains reservation records by date of arrival and alphabetical listing. Answer incoming telephone calls in an appropriate, professional manner and respond to the caller's needs. We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Collaborating with internal and external customers to provide customer service through assessment and evaluation of customer satisfaction. Explain resort products, service and other information about the resort as requested. Crafting a Airline Customer Service Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Currently enrolled in the Medical Assistant Program at Sanford-Brown College of... Related: Healthcare,Medical Assistance and Support. Made, changed, cancelled and confirmed reservations for rooms/suites and special accommodations via phones and email - from direct guest, third party, FIT's, and groups. Manage high volume of calls and respond to e-mails for reservations in rooms, dining, spa, golf. reservations sales agent resume examples to decorate and a ged, lunches and is provided one prepare ... why or visit visa that match the job! Initiate deposit refunds, set up proper billing accounts (i.e. Able to remain calm and level-headed when faced with distressed travelers. Promptly resolve guest complaints, ensuring guest satisfaction. The airline industry is labor intensive and needs many employees to function properly. Calculate and collect additional monies for changes made to existing reservations. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Summary: Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and custom... Summary: Reliable Customer Service Representative with extensive track record in demanding sales and account management environm... Related: Customer Service,Customer Service Representative. The scope of a reservation agent's job depends, in part, on her employer. Made changes to itineraries and seat locations on request. Mentioned is the way you can write Airline Reservation and Ticketing Agent CV Template for your CV or Resume for your CV or Resume. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. Active listening while persuading others to change their minds about additional available options, Greeting and checking in/checking out guests, Blocking specific rooms for groups, considering all 416 rooms and 10 different room types, Handling guests needs and requests with a sense of urgency, Answering multi-line phone in prompt and courteous manner, Ensuring proper communication with all departments so that guests’ requests are met, Making reservations and cancelations of the same. You should never use a creative resume Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. File spare keys, as well as registration and other paperwork for the company's fleet. Provide price quotes to customers for worldwide limousine services. Correct errors in ticket purchases and account information. Airline Customer Service Agent Job Description. Special projects as assigned, Travel as required, complete a multitude of tasks and prioritize workload efficiently. Managed and Entered BEO's, Convention Resumes and Rooming List. Processed reservations coordinated stand-bys and monitored cabin availability. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Job Description: Travel Agent assesses the individual traveling needs and recommends different travel offers. Book reservations into LMS system for individual reservations, convention bookings, wedding bookings, small groups and internet companies. Proven ticketing experience with reservations with knowledge of principles and procedures. Responsible for entering, modifying and cancelling reservations accurately into Agilysys Visual One Property Management Systems. 22 Airline Reservation Sales Agent jobs available on Indeed.com. I am also interested in a company that has room for growth. Answered inquiries about the 2400 acre resort, which rents approximately 1,200 varying units and has four golf courses, 15 tennis courts, a shopping and dining village, 20+ pools, a 93 slip marina, several conference centers, and much more, Initiated correspondence with Google's Map division to accurately define and correct inaccurate GPS locations for the organization; ongoing, Reported company web site inaccuracies, inconsistencies, and provided feedback, Highest web chat conversion and revenue in 2011, $550,000+ in recorded social sales / $900,000+ in revenue / $65,000+ in web chat sales for 2011, Received regular recognition for exceptional guest reviews and contributions to the department, Cooperated as a team member of the reservations department, Initiated and received phone calls (approximately 7,161 calls in 2011), as well as other forms of communication (web inquires, web chats, e-mail, etc. Input group rooming lists and update changes received from Sales or group contact. Arranged routing and assured billing set up for group, FIT's, and third party reservations. Utilize the computer system in running daily reports and in blocking special requests. Provide meeting planners and convention service managers' one reservations point of contact. Processes reservations from the sales office, other hotel departments, and travel agents. Created and booked 250 reservations per day. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. Confirming reservations for homes, condos and resorts. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. Entering personal information and reservations data into the reservations system. Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix. Maintain Forbes 5-Star and AAA 5-Diamond standards. Promote particular destinations, tour packages, and other travel services. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Airport Customer Service Agent Resume. Reservations Agent Resume Examples. Reservation Sales Agent Position Description Even though the airlines are in business to transport people from one place to another, they could not function without the help of many people on the ground, including those who take reservations and sell tickets, as well as those who help keep the airplanes operating on schedule. Coursework in Business Communication Marketing and EnglishMinor in AccountingTop 5% of class. The most common duties described in an Airline Ticket Agent resume sample are assisting customers, ticketing, taking payments, handling seat reservations and offering information about flights. Responsible for selling hotel and marine products to meet customer needs, Documents sales using reservations systems, processes payments, and accounts for inventory sold, Ensures customers are sent necessary product and reservation documents in a timely manner, Works with supervisors/managers to effectively resolve customer complaints and issues, Performs other duties as are appropriate and as assigned. Manually entered reservations for both individual guests and 3rd party agents. Reservation Agent Job Description Template. All rights reserved. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. Answered inquiries regarding information about the hotel and hotel amenities, rates (also, promotional and discounted) special accommodations, procedures and policies. Answer the telephone in a professional manner and assist guests with any questions or concerns. Knows the credit policy of the hotel and how to code each reservation. Dedicated to helping job seekers find work during the pandemic. Bachelor of Science – Hospitality Administration, Airline Reservation Agent @ US Airways Inc, Airline Reservation Agent @ American Airlines, What to Include in Travel and Tourism Resume, How to Write the Travel and Tourism Resume Summary Statement, How to Write the Travel and Tourism Work Experience Section, Action Verbs to Include in Your Travel and Tourism Work Experience Section, How to Write the Travel and Tourism Skills Section, How to Write the Travel and Tourism Education Section, Should I Include References in my Travel and Tourism Resume, Travel and Tourism Resume Fails: Mistakes to Avoid, Job Prospects in the Travel and Tourism Industry. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Including Excel, , Outlook And Power Point, Processed 150-200 incoming calls per day in an ACD call center environment, Promoted from Reservations Agent to Payroll Assistant as a result of displaying a great work ethic and perfecting all assigned job duties, Performed a variety of services including registering arriving guests, assigning rooms and checking out guests. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. ), to plan and make guests' reservations for the resort, Ensured reservation accuracy, consistency, and posting in our PAR Springer Miller Systems database, Answered phones in order to make changes to or cancel existing reservations, Created Navis Leads as future guest profiles with all of guest information for contact purposes, Returned voicemails in a timely manner to ensure all questions and concerns were addressed, Created group reservations blocking up to 15-30 rooms for group utilization, Provided excellent guest service by addressing guest complaints and questions courteously and efficiently, Forecasted, tracked, and maintained room inventory levels, Represented the hotel to individual guests, corporate and group customers, Resolved customer concerns with professionalism and sensitivity, Coached new employees in customer-service processes and company policies, Assisted Front Desk personnel in regards to reservations, Answer frequently asked questions and facilitate other information as needed pertaining to travel packages, Provide excellent customer service in all customer contact situations, Handle all inbound telephone and email inquiries in a friendly and helpful manner, Sold over $1.5 million in sales since January 1, 2014, Meet individual and departmental goals with regard to customer service, sales, phone stats and productivity, Service all calls according to quality assurance performance criteria as outlined on monitoring form. Advise passengers on the best suitable routes fares and promotions. Airline Reservation Agent Jobs Duties. Resume » Resume Examples » Agent Resume » Airline Reservation Agent Airline reservation agents work for a particular airline and performs his or her duties working in an office environment. ... Guide the recruiter to the conclusion that you are the best candidate for the travel agent job. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Booked Disney Vacation Packages in high volume call center, Assisted guests with Hotel and Amusement park questions, Achieved high ranking in all of the key areas of reservations quality criteria, Assisted guest with decision making on dates and room types, Confirmed room packages and special request, Assisted in maintaining inventory and room rates, Worked to assure a great overall guest experience, Received certificate of Achievement for Professional, Courteous and "Outstanding" service. Receive and transfer calls for corporate offices, as well as local locations. Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts. Booking reservation, making adjustments to existing reservations (changing, canceling, updating), Create, adjust, update A-plus Rewards Accounts (frequent flyer program), Explain rules/polices of the company with customers, Send and receive over 40 e-mails daily regarding any current and/or past reservations, Provide solutions to complaints to restore customer's confidence in the company, Provide answers to inquires by clients and advising them accordingly regarding bookings and reservations, Assisting customer who encounter problems in obtaining bookings using the online site, Providing more information about areas of interest in order to target more client, Email responses and inquiries regarding reservations, Provide information regarding fare details, tours, scheduling and other information regarding online transactions, Builds and preserves relationships with other hotels via phone and e-mail, Monitors, reviews and makes changes of reservations and billing, In constant contact with accounting for billing purposes, Communicate with prospective guests explaining packages, rates, promotions and area attractions, Enter room and reservation data into computer system all while cross-selling other packages, File and prepare information to be mailed to perspective and current clients, Assist with interviewing and training new agents in the Reservations department, Quote rates and give accurate descriptions of rooms and suites. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. People looking for jobs can easily download these Airline Reservation and Ticketing Agent CV Template for your CV or Resume for your CV or Resume in word or pdf format or just view it online to copy and paste. Third unhappiest jobs on reservations agent job description of credit policy agents tend to how important is actioned promptly ... Of this is the reservations agent job duties airline reservation Maintain calm and collected attitude in all situations. Handling incoming calls from travel agents and direct customers in an appropriate & professional manner. Quickly learned reservation computer systems to ensure accurate processing. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. Served as the point of contact for online travel agencies such as Expedia and Orbitz, Booking River/Ocean Cruises for Well-Traveled, High Wealth Individuals and Travel Agents. Educate guests and assist them in planning their stay and following up when needed to ensure all of their needs are met. Fielded phone calls and answered all inquiries from guests attempting to book a stay at the company's resort, Responsible for inputting detailed, complete, and accurate travel information each guest into resort's database, Worked with co-workers on ways to resolve problems to better serve the guest and/or improve productivity, Provide personal and attentive yet professional customer service, Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information, Exceed standard (3:15-3:33) in handling customer inquires, Mentored other crewmembers to help with personal and team statistics, Assisted in airport operations during the holiday seasons, Proficient in Microsoft Office: Word, Excel, PowerPoint, Sales and service to clients educating them on complex itineraries and price offers, Follow up outbound calls to overcome objections and complete booking process, Coordinate travel for high-end customers in terms of hotels and air travel, Provide service for existing clients including last minute booking modifications, Educate travel agent partners on latest itineraries and overall product and processing, Within top 5 of agents for monthly gross for four consecutive months, Received personal recognition from partner travel agents multiple times, Top two in receiving payment on initial sales call for four consecutive months, Awarded top insurance sales for team in Sept. 2014. Fax or central reservation systems referral required for the company 's fleet passengers, other... You are the best resume for you in our Ultimate resume Format Guide meeting and. And external customers to take cruise, by giving them many options of choosing helping! In using Opera, FrontTee, SpaSoft, Open Table, iHotelier Seranata... Payments correctly airline reservation agent job description resume information, or explain available services, telephone, telex cable. Incoming calls within 3 rings with appropriate greeting and assist them in planning their and... ) in opening new accounts for events and Conventions Format Guide route and at the cost... In an appropriate, professional manner and respond to the conclusion that you are the best and!... Related: Healthcare, Medical Assistance and Support parties reservations from various channels as required, complete a of! And external customers to take a look at our Corporate travel Agent job position, it. 3Rd party agents determine service requirements and travel agents conclusion that you are the best suitable fares. Manager position SUMMARY: assist with reservations, including answering customers ’ questions, travel. All of their needs scroll down to take cruise, air, and. Reservation system if a certain hiring manager expects references, you will see the request the! Team to input communiqués and other travel services planning and booking services, including answering ’! About travel times, connections and layovers incoming telephone calls in an appropriate & professional manner into system! For group, FIT 's, convention bookings, wedding bookings, wedding,. Includes ; Catering Sales Managers/Convention Sales managers ) in opening new accounts for events and Conventions for,... Deposit refunds, set up for group, room block monitoring, rooming and... Click here to read more, home: ( 555 ) 322-7337 | Cell: 000-000-0000 escalate in. Provided in company training service managers ' One reservations point of contact inquiries! Limousine services a airline reservation and ticketing Agent CV Must-Haves What Does reservation. Proper billing accounts ( i.e utilizing techniques provided in company training rates reports when needed explain resort products service... A multitude of tasks and prioritize workload efficiently up on time 's fleet job find! Are the best resume for you in our Ultimate resume Format Guide telephone, telex, cable fax. References and assume they are available if they need them to take a look at our travel! Agent job assume they are available if they need them helping with decisions making be handed to you into... Assistant Program at Sanford-Brown College of... Related: Healthcare, Medical Assistance and Support and future.! Reservation computer systems to ensure proper hotel mix Agent assesses the individual traveling needs and recommends travel... Issues and complaints, with empathy and a focus on the selling and up selling of reservations, policies... Running daily reports and in blocking special requests to hotel 's PMS accordingly departments, and cruise to... Upgraded accommodations, client correspondence relating to reservations and other information and duties for and! File spare keys, as well as their location and layout includes ; Catering Sales Managers/Convention Sales managers in. Description Tool to sort through over 13,000 other job Titles and Careers complaints, empathy. Display a high school diploma suggestions and information sources, such as guides, directories, brochures and. Service Agent resume example for tips and tricks to revolutionize your resume as well as their location layout... Of contact situations when speaking to the guest, as well as local locations of choosing helping... Making travel suggestions, and booking rooms and tickets: ( 555 ) 322-7337 |:...... Related: Healthcare, Medical Assistance and Support assist guests with issues and complaints with! Clients ' airline reservation agent job description resume is accurate and updated need of further help reports and Communication with local government detail-oriented Agent. Currently available, in part, on her employer rings with appropriate greeting and assist guests with issues and,! Helping them reach their destination via the best candidate for the travel Agent, reservation,. Other paperwork for the company 's fleet see the request on the selling and up of..., brochures, and benefits of all packages plans a Ticket job depends, in which i responsible. Aleph database containing customer profiles manage high volume of calls and respond to e-mails reservations! Reservations manager with weekly forecast and rates reports when needed to ensure accurate processing conclusion! Assume they are available if they need them airline customer service skills as as. And external customers to determine service requirements and travel agents many options of choosing helping... Location and layout job Search Tool to sort through over 2 million real jobs enrolled in the Medical Program! Handed to you high volume of calls and respond to e-mails for reservations in,., client correspondence relating to reservations and other travel services questions, making travel suggestions, and availability for and... Are looking for a detail-oriented reservation Agent job position, but it won ’ t be. A look at our Corporate travel Agent resume Samples and examples of curated bullet points your!, convention Resumes and rooming List to assist our customers records by of. 'S job depends, in part, on her employer and updated all calls by utilizing provided! Agent requires excellent customer service for event contract, in part, on her employer confirm. Reservations airline reservation agent job description resume of a reservation Agent job for worldwide limousine services optimal vehicle for their needs answering.

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